BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need. By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll, and client performance. Avoiding the Leadership Bubble. For businesses, this revolution has presented a particular challenge.

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

Enterpruse can select not only the mode of communication, but also the…. Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level. Identifying the main reasons that lead customers to get in touch with Teleperformance makes it possible to more effectively guide performance and work on the most relevant issues.

Custom reports can also be saved for future use and shared with other users. As the customer experience evolves, we know that most expect the highest level of service every time, at every interaction.

August 6 Customer Experience. stansards

Defining the Best Strategy | Teleperformance Performance Management

We take pleasure in creating a Great Place to Work for our people so they are enabled abseline take care of their customers. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.

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The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of an oncoming hurricane. At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at every interaction. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. TOPS improves performance and quality by enabling leaders to spend 80 percent of their time focused on feedback and coaching. As technology and innovation transform telepedformance way companies do business, it will be imperative that….

By following these processes, the leadership team achieves more efficiency, allowing them to spend more time giving support and feedback to agents, based on consistent analysis. A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making.

Through its intuitive, web-based report builder interface, users have the flexibility to teeperformance custom reports, evaluate large amounts of information, and increase visibility of their core metrics.

Now, customers choose how they want to interact with brands and companies. Through decades of business and client service leadership, Teleperformance’s commitment to quality has delivered BEST.

Teleperformance Desktop is a targeted communication solution. The right solution for each brand and customer. TCD shows the most current subjects of interest to customers. The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. At the end of the day, there will be metrics and numbers that show our performance. Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world. TOPS is a daily performance management process: That is the way we do business: We go to work day in and day out because the telepperformance that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them.

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At Teleperformance Philippines, our people understand what the work is really about — changing lives every day. Marilyn Romero-Ventenilla teleperformnace Ethel Macalino contributed to this article.

The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.

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It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders. We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location. The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD.

One of the most inspiring parts of our business is positive customer feedback, especially when it involves one of our remarkable employees in the Philippines! The customer was surprised how the agent spent three hours on the line, never giving up on the mission.